Troubleshooting & FAQs
Troubleshooting & Frequently Asked Questions
I Can’t Log Into My Account
Having trouble logging into ETNOWE? This article explains the most common login issues and how to fix them, including incorrect credentials, password resets, and what to do if you can’t access your account. You’ll also learn when to contact ETNOWE Support for additional help.
My Payment Isn’t Going Through
If your payment fails on ETNOWE, this guide walks you through the most likely causes and solutions. Learn how to verify card details, check funds, switch payment methods, and determine whether the issue is with your bank or the app.
I Didn’t Receive My Order. What Should I Do?
Missing an order? This article shows you exactly what to do, step by step. Learn how to check real-time tracking, contact the delivery partner or merchant through in-app chat, and when to escalate the issue to ETNOWE Support for a full investigation.