I Didn’t Receive My Order. What Should I Do?

Missing an order? This article shows you exactly what to do, step by step. Learn how to check real-time tracking, contact the delivery partner or merchant through in-app chat, and when to escalate the issue to ETNOWE Support for a full investigation.

Written by Atinuke Animashaun

Updated 1 month ago

Check the Order Tracking Page to see the latest delivery status.
If the order shows Delivered but you haven’t received it, contact the delivery driver or merchant through the in-app chat.
Still not resolved? Contact ETNOWE Support our team will investigate and help.

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