For Customers
Ordering Basics
How to Order from Restaurants (ETNOWE Chops)
Learn how to place an order on ETNOWE, from choosing a restaurants store to selecting delivery options and tracking your order in real time.
How to Order Groceries on ETNOWE
Learn how to place an order on ETNOWE, from choosing a groceries store to selecting delivery options and tracking your order in real time.
How to Search and Filter Products
Find products faster with ETNOWE’s search bar and category filters. Learn how to browse stores, items, and cuisines efficiently.
Payments & Discounts
Payment Options
Explore secure payment options on ETNOWE, including credit/debit cards, Apple Pay, and Google Pay for fast, safe checkout.
Applying Promo Codes and Discounts
Learn how to apply promo codes and discounts on ETNOWE, including where to find them and how they affect your final order total.
Using Referral Codes & Earning Rewards
Discover how to invite friends to ETNOWE using referral codes and earn rewards when they place their first order.
Delivery & Order Management
How Delivery Works (Tracking, Notification, Delivery Times)
Learn how ETNOWE delivery works, including order tracking, status updates, notifications, and estimated delivery times.
Cancelling or Editing an Order
Understand how to cancel or edit an order before the store confirms it, including steps to update items or delivery details.
Refunds & Support
Refunds & Return Policy
Find out how refunds and returns work on ETNOWE, including how to report issues and how refund requests are processed.
Customer Support: How to Get Help
Learn how to contact ETNOWE support through the app using live chat, email, or the Help & Support section for quick assistance.