Customer & Merchant Dispute Resolution

Learn how ETNOWE handles disputes between customers and merchants. This article explains the steps to take when an issue occurs, how to use in-app chat or support, and how ETNOWE reviews evidence to reach a fair and transparent resolution.

Written by Atinuke Animashaun

Updated 1 month ago

If an issue arises between a customer and merchant:

Start by contacting the other party via in-app chat or support.
If unresolved, reach out to ETNOWE Support with order details and evidence.
Our team will review the case and work toward a fair solution.

ETNOWE ensures all disputes are handled promptly and transparently.

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